Culture

  • Posted: January 22nd, 2012 - 6:37pm by Doug Powell

    Social embarrassment works on a number of levels: Scarlett letters, verbal putdowns, passing gas. Even stickers of shame, the New York City practice of slapping a neon yellow sticker along with a $65 fine on cars that illegally block street cleaners. According to the New York Times, the fine is largely irrelevant, it’s the embarrassing – and difficult to remove -- stickers that is fueling city council’s move to end the 25-year-old practice.

    With food safety, social embarrassment is an effective tool to increase awareness of issues: iPhones recordings of dancing mice, restaurant inspection grades, making people barf and hearing all about it.

    How to measure effectiveness remains problematic.

    Five years ago, Sacramento County in California launched a green-yellow-red food facility rating program, about 10 years after Toronto in Canada launched a red-yellow-green restaurant inspection disclosure program.

    Val Siebal, director of the Environmental Management Department, said that since the program began, food facilities receiving a green or “Pass” placard increased from 88 to 94 percent. At the same time, major health risk violations that could potentially cause foodborne illness have decreased. Restaurants are inspected three times a year and other food facilities twice a year. Routine inspections are unannounced.

    “The program has been well-received by food facility owners and operators, and is popular with restaurant patrons. The color-coded placards give consumers an instant message about the establishment’s food safety inspection record and compliance with State and local food safety laws,” said Siebal.

    A food inspection results website and smart phone apps were recently made available. Visit m.ffi.saccounty.net with your smart phone or tablet and view the inspection results for food facilities in your immediate area. Free apps can be found in the Android Market and iTunes app stores by searching for ‘Sac Food.’ Visit our mobile web & app page for more information.

    The 25-minute “How to Get a Green” training video is available in four languages (English, Spanish, Cantonese, and Vietnamese). It can be viewed online at www.emd.saccounty.net/EnvHealth/FoodProtect/FoodVideoTraining.html.

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  • Posted: January 12th, 2012 - 10:36pm by Doug Powell

    “Offices don’t inspect, even then inspections don’t make food safe. It is up to the producers, the processors and the retailers. Inspections only hold people accountable. It is up to the industry to make food safe, not the inspection services -they are ultimately responsible for the products they produce.”

    Or something like that as I, described as US-based food safety professor and blogger Doug Powell, chatted to the British reporter in France in the late Australian hours about a U.S. food safety policy decision.

    Mark Astley of Food Quality News writes that US food safety and inspection efforts will not be hit, despite plans to close a third of Food Safety and Inspection Service (FSIS) district offices, according to the US government.

    The closures are part of the USDA’s Blueprint for Stronger Service plan, which will see the closure of almost 260 offices, facilities and labs across the US.

    FoodQualityNews.com understands that the changes will impact inspection reporting structure but will not affect the inspection duties performed in the districts.

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  • Posted: January 8th, 2012 - 12:47pm by Doug Powell

    I agree with Steve Alexander of the Minnesota Star Tribune when he writes, “If consumers only knew what went into food safety, they might think they'd slipped into a James Bond movie.”

    Which is why I’ve been urging companies, producers, retailers, to publicly flaunt their food safety efforts for 20 years, and am now convinced an effective way to build a food safety culture within any operation from farm-to-fork is public marketing of food safety efforts.

    At Legendary Baking in Chaska, the pies it makes for Bakers Square restaurants and local grocery stores are X-rayed to make sure there's nothing inside but pie.

    The completely automated machines X-ray a pie and use a computer to analyze the image in a second or less, then eject it from the assembly line if it appears to contain a foreign object.

    That's not unusual in the food industry, where products have long been subjected to X-ray machines, metal detectors or special weighing devices to weed out objects such as metal or plastic parts that might fall off an assembly line.

    "We have been using X-rays for seven years to eliminate the potential for dense foreign objects in products," said Steven Hawkes, general manager of the bakery in Chaska, a unit of American Blue Ribbon Holdings in Denver.

    Hawkes declined to say whether the machines had ever found any foreign objects in pies.

    While assembly line X-ray machines are expensive -- they sell for tens of thousands of dollars each -- food companies find the cost is well worth it, said Ted Labuza, a food engineer in the Food Science and Nutrition Department at the University of Minnesota in St. Paul.

    "Compared to the cost of product liability lawsuits, X-ray machines are cheap," Labuza said. "Under Minnesota law, manufacturers are 100 percent liable if their product causes damage, and in most other states it's the same."

    The X-ray machines, which cost $45,000 to $70,000 each, are about 98 percent accurate in detecting contaminant particles as small as 1 to 2 millimeters in diameter, said Bob Ries, Thermo Fisher's lead product manager for metal detection and X-ray products.

    At Legendary Baking, the Thermo Fisher machines can scan one or two pies per second, Ries said.

    Consumers might be surprised to know how many products they use have been X-rayed, Ries said: "anything in foil, foil tops or cans" and a lot of glass bottles.

    "If you walk through a grocery store, there's a 99.9 percent chance that a product there went through either an X-ray machine or a metal detector," Ries said. "Companies do it to avoid recalls and protect their brand names."

    What those X-ray googles to help see bacteria that might be contaminating a $0.50 pot pie?

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  • Posted: November 28th, 2011 - 4:04pm by Doug Powell

    On Nov. 21, The Packer conducted an exclusive question-and-answer interview with Will Steele, president and CEO of Frontera Produce, Edinburg, Texas, the marketer of the listeria-tainted cantaloupes shipped by Jensen Farms, Holly, Colo. Below are some edited highlights from that interview.

    Q. Please explain Frontera Produce’s business relationship with Jensen Farms.

    Our role was that of a marketing agent, providing our expertise to find buyers and manage the sales paperwork and logistics for cantaloupe grown and packed by Jensen Farms.

    As part of our marketing services, we utilized our inventory control system in which every pallet of Jensen Farms cantaloupe marketed by Frontera was remotely entered into our database when it was harvested and shipped. This proved to be important in tracking the product to customers in our database because we had records of where each pallet came from and where Jensen Farms shipped it.

    Q. What are Frontera Produce’s food safety requirements and traceability systems? Have any changed since this outbreak?

    In the wake of this experience, we are examining, among other things, the role of audits. Third-party audits are an important and useful tool, but they are obviously not fail-safe. Audits provide baseline information on conditions at the time they are conducted. So we are looking at possible changes that might further enhance food safety. One area of focus is whether additional steps are needed to validate the audit findings regarding food safety protocols that are in place. Validation could be in the form of a follow-up audit, or perhaps other measures that will help provide additional assurance of food safety compliance.
    This is an industry-wide issue that all of us must deal with, so we are also talking with others in the produce industry and sharing our experience so that we can further our collective knowledge and understanding.

    Q. What’s your view on the lawsuits that have named Frontera as a defendant?

    First, it is important to remember that the greatest tragedy in all of this is the human one. And it is this human tragedy that drives us to continue to analyze every aspect of this unprecedented event in an attempt to prevent it from ever happening again.

    That there is litigation is not surprising; almost anytime there is an injury, a lawsuit will follow. In fact, it is to be expected. We have seen this again and again, where even companies that never saw or touched the product were drawn into litigation based on association or something other than actual wrong-doing. It is an unfortunate reality.

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  • Posted: November 22nd, 2011 - 1:54pm by Doug Powell

    “Italians love their homegrown products, and this automatically puts them on the safe side of many (food safety) risks.”

    That wasn’t some locovore, it was one of Italy’s leading experts on foodborne illness, Antonia Ricci, quoted in an interview with Ilfattoalimentare.it about the Colorado-based listeria-in-cantaloupe outbreak that has killed 29 and sickened 139.

    "Beyond the data from a single country, foodborne diseases are on the rise around the world for one simple reason: globalization and industrialization of food industry."

    Ricci further says that although there are periodic reports, listeria is not much of a problem in Italy because of public health checks, and, "We [Italians] still do not consume many ready-to-eat foods, especially of plant origin, nor are there many places where food is sold on the street."

    Maybe something was lost in translation. Or maybe this is more evidence of food safety perceptions being repeated enough they take on their reality, in the absence of meaningful data.

    Thanks to our Italian colleague for forwarding the story and helping with the translation.

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  • Posted: November 19th, 2011 - 3:14pm by Doug Powell

    Pamela Riemenschneider of The Packer writes that audits, testing and food safety programs are a part of daily life for any produce operation.

    In the Rio Grande Valley, companies work to foster a culture of food safety among their employees.

    “One of the challenges of a food safety program is to not treat it as if you’re studying for the test, but to accept it and embrace it as a way of doing business,” said Chris Eddy, general manager of Edinburg, Texas-based Frontera Produce Ltd.

    “That’s our focus, and we’re seeing a lot of success there and getting a buy-in from our employees.”

    That “it’s time for our annual audit, let’s do an extra sweep” attitude is long gone.

    The company is spreading this culture out to all of the sheds it operates and represents, Eddy said.

    Curtis DeBerry, president of Boerne, Texas-based Progreso Produce Ltd., said his company is rolling out in-house microbial testing in addition to its regular audits and Global Food Safety Initiative certification.

    “We’ve gone completely out on our own,” he said.

    “We’re doing the microbial testing in-house weekly. We’re going to step it up and be much more involved in the testing itself and the auditing in between, both in our facilities and out in the fields.”

    DeBerry said his company’s enhanced focus was driven by the buyer community and Progreso’s decision to enhance the program.

    At Bebo Distributing Inc. in Pharr, Texas, the packing lines are getting mechanical enhancements in the name of food safety.

    The company recently installed a new packing line that includes a chlorine wash.

    All this sounds great and shows how food safety requires numerous flexible and creative approaches. But why weren’t these firms and thousands of others actively enhancing the safety of fresh fruits and vegetables in the 1990s, when produce had clearly emerged as a significant source of foodborne illness?

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  • Posted: October 30th, 2011 - 12:03am by Doug Powell

    Any time I write anything marginally critical of food safety auditors, my in-box is flooded with comments about how auditors aren’t inspectors, they’re just doing a job, I’m a propeller-head, and how unfair it all is.

    If those audits are really worth something, market them at retail so consumers can choose.

    Here are some other voices:

    Tom Karst of The Packer writes that given the failure of third-party audits to pinpoint potential food safety problems in recent cases involving German sprouts, Georgia peanuts and Colorado cantaloupe, some primary handlers of produce might be considering sending in their own teams to inspect suppliers.

    “I am hearing from a few of the larger produce organizations (first handlers) is that is what they are going back to,” said Dave Gombas, senior vice president for food safety and technology for the Washington, D.C.-based United Fresh Produce Association. “They are not trusting the third-party audits and they are going out and doing their own inspections as well to verify if the third-party (inspectors) are doing a good job.”

    My group has been saying that since about 1998.

    In light of recent outbreaks, some growers question the value of audits, said Chris Schlect, president of the of the Northwest Horticultural Council, Yakima, Wash.Gombas said the services auditors offer vary greatly — one of the biggest issues to resolve in the industry.

    While the FDA is charged with developing a process to accredit third-party auditors in foreign countries under the new Food Safety Modernizaton Act, Gombas predicts FDA will find it hard to rely on third-party audits.

    “Everyone is looking for FDA to come up with a solution, but I don’t know if they have any better answers than we do,” he said.

    He noted the United Fresh effort to harmonize Good Agricultural Practices did not address third-party auditor certification.

    “We knew that the harmonzied standard was a tough enough goal to achieve.”
    The Global Food Safety Initiative which begin in 2000 and was designed to harmonize audit standards in Europe — still hasn’t solved that issue.

    Ed Beckman, president of California Tomato Farmers and Scott Horsfall president and CEO of the California Leafy Greens Marketing Agreement, wrote to the Packer to say it has become very clear that a truly effective food safety program is about much more than the score you receive from your food safety inspector and that the true measure of success does not come from an audit score but is achieved when an entire commodity group or industry adopts a culture of food safety that is designed to identify risks, strives for continual improvement and always seeks to learn more.

    Jim Crawford wrote to the Denver Post to say that the private-sector food safety auditor who gave a near-perfect score to Jensen Farms’ listeria-contaminated cantaloupe-packing process is subject to no Food and Drug Administration oversight, or to any other regulatory accountability. The article notes that this is the case with the entire third-party food-safety auditing industry.

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  • Posted: October 29th, 2011 - 5:00pm by Doug Powell

    "Right now you can sicken and kill your customers, and [companies] have no consequences other than embarrassment in the marketplace."

    That’s what I told My Health News Daily. Jail time may help – it’s that embarrassment thing – but, "The biggest thing that can be done is that anyone producing or selling food needs to adopt a culture of food safety that puts not making your customers sick as your first priority. If your customers are dead or dying, it's not easy to make money.

    "It's not up to government to produce safe food. It's up to producers to know how to produce safe food," Powell said.

    Fifteen years ago this month, an outbreak of E. coli from unpasteurized apple juice sickened 60 to 70 people, killed a 16-month-old girl from Denver and caused 14 children to develop a serious kidney condition that can require lifelong dialysis treatments.

    The federal case brought against juice maker Odwalla resulted in the first criminal conviction for foodborne illness, although no one in the company served time in jail. The company was fined $1.5 million for distributing contaminated juice — the largest fine ever issued in the United States for food poisoning.

    James Dickson, a food safety expert and professor at Iowa State University said, "Food isn't sterile. The only way you would ever get away from foodborne disease outbreaks is if you refused to allow the sale of any raw product in the marketplace.”

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  • Posted: August 3rd, 2011 - 11:30pm by Doug Powell

    There goes WalMart Frank again, hammering home the need for food safety leaders and that culture thing.

    Frank Yiannas, vice president - food safety, Wal-Mart Stores, Inc. writes in the latest Global Food Safety Initiative (GFSI) newsletter that management and leadership are different. A manager’s job is to oversee and optimize organizational processes to deliver results. A leader’s job is to change the process to deliver even greater results.

    Frank says one term (management or leadership) is not inferior or superior to the other. They’re just different: and the food safety world need both; -- good food safety management and more food safety leadership -- as they are both critical to protecting public health.

    • Food safety management focuses on the administration of set procedures within an established risk management system; food safety leadership focuses on the creation of new, science-based, and more effective risk reduction strategies, models, and processes. This quote by Stephen Covey illustrates this point quote well. He said, “Management works in the system; leadership works on the system.”

    • Food safety management relies on formal authority to accomplish its objectives; food safety leadership relies on the ability to influence others to achieve success. Traditionally, food safety managers coerce others to comply because they have authority over them or their operation. In other words, they get others to comply by holding people and organizations accountable. Food safety leaders, in contrast, get others to do the right thing not because they’re being held accountable, but because they’ve been able to influence them to want to do so. They help others become responsible for food safety – not just accountable for food safety. There is a big difference between the two.

    • Food safety management involves working with others based on functional roles; food safety leadership involves working with others in a collaborative manner. Food safety managers work with others in traditional ways to accomplish their objectives. Often times, whether visible or not, they’re protecting their organization’s interests whether it be academia, regulatory, or industry. In contrast, food safety leaders seek genuine win-win solutions for all stakeholders. They recognize they can do more to advance food safety by working constructively with others than by working alone.

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  • Posted: July 25th, 2011 - 9:17pm by Doug Powell

    Restaurant inspection may only be a snapshot in time, and the grading or disclosure systems may have bureaucratic rules and seem unfair, but disclosure helps build a food safety culture, for the buying public and the back kitchen.

    Lisa Fickenscher of Crain’s New York reports Waldy Malouf, the chef-owner of Beacon, has been asked by several concerned patrons about the “Grade Pending” sign posted in the restaurant's entryway. One customer wanted a detailed explanation before she would book a party at the well-regarded midtown spot.

    With the city reaching the one-year anniversary of the letter grading system, on July 28, New Yorkers have come to rely on the prominently displayed signs. And many say the grades influence their decision whether to dine at an establishment.

    This week, Health Commissioner Dr. Thomas Farley will mark the system's first year by releasing results of the program. And if the agency's previous findings are an indication, the majority of New York's 24,000-plus restaurants will have earned an A.

    The grades are “something the public wants,” said Anthony Dell' Orto, owner of Manganaro's Hero Boy. “You'd be antagonizing your own customers” to oppose the system, said Mr. Dell'Orto, whose Hell's Kitchen eatery received an A.

    The city has hailed the grades as a success by several measures. Officials point out that though just 27% of restaurants earned an A on the first inspection, in a second round for those with lower grades, a majority had improved enough to earn an A.

    “We are more vigilant and diligent,” said Andrew Schnipper, co-owner of Schnipper's Quality Kitchen, a cafeteria-style American food joint in Times Square that was recently awarded a top grade.

    To gain his stripes, Mr. Schnipper ramped up efforts to keep his place immaculate and in compliance with the health code. That meant a checklist with items ranging from ensuring that refrigerators are equipped with thermometers to checking that bathrooms always have soap and paper towels.

    Though forced to abide by the rules, most owners view the system as unfair. They argue that it is a cash cow for a revenue-starved city—in addition to a flawed snapshot of their businesses. Even operators who boast an A are skeptical about the grades' effectiveness as an appropriate measure.

    The Hawaii Tribune Herald reports big changes are coming to the way the state Department of Health inspects and evaluates food establishments. Soon, the public will know at a glance how a restaurant, school cafeteria or other food service establishment fared in its most recent inspection.

    The grading system will be green, yellow and red cards – similar to the program used in Toronto -- prominently posted in public view in the eating establishment.

    The cards will be paired with an online restaurant inspection reporting system that will allow the public to see the inspection reports simply by selecting the name of a restaurant.

    The Department of Health is formulating new rules and will hold public hearings on all the islands before they are adopted. The inspection system overhaul includes an update to the FDA's 2009 food safety standards. Many governments are using the 2001 and 2005 food codes; Hawaii is using the 1991 code, Oshiro said.

    If all goes as planned, the new system could be in place on Oahu by the beginning of next year, and on the Neighbor Islands by next spring.

    The importance of restaurant inspections can't be underestimated, said Douglas Powell, professor of food safety in the Kansas State University Department of Diagnostic Medicine/Pathobiology and one of the authors of barfblog.com, a blog about food safety.

    "Public disclosure of inspection information helps foster a culture of food safety by encouraging dialogue about food safety concerns among both consumers, various levels of government and the food service industry," he said.

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