Ottawa

  • Posted: April 1st, 2012 - 3:11pm by Doug Powell

    The Lunch Lady will resume serving meals to Ottawa schools beginning Monday.

    The Ottawa Citizen reports the caterer has been closed for more than two weeks after it was discovered that some meals had been contaminated with salmonella. At least 49 children and five adults had lab-confirmed cases of the stomach bug related to the outbreak, according to the City of Ottawa public health department.

    Jonathan Morris, the owner of two Lunch Lady franchises, said since voluntarily shutting down, they've undergone new testing procedures at their kitchens and redistributed some of the staff duties. He said the kitchens have been thoroughly sterilized and much of the food has been thrown out.

    "This problem was rooted in an individual who made a mistake," said Morris, adding that the staff member has since been let go. He said the fired employee made a "mistake" in the preparation that led to the contamination of the food.

    "The beef we received already had salmonella in it, but if the beef had been properly handled it wouldn't have been issued," he said.

    Morris said he feels "bad" that so many children and adults became ill from the food that was sent out to the schools.

    But not bad enough to offer a full accounting of what the mistake was.

    Morris is offering a variation of the trust us PR approach that usually fails. If one of my kids got sick, or if I was faced with choosing a school meal, I would want to know exactly what went wrong and exactly what has been changed so it wouldn’t happen again. Were the kitchens using meat thermometers to ensure safe temperatures had been reached? What kind of meat storage and prep procedures were followed to minimize cross-contamination? What handwashing procedures are in place and is there any verification such procedures are followed? Basic questions that the Lunch Lady and franchisee Morris seem unwilling to answer.

    "My business will survive, but it's not about me, it's about those kids," added Morris, who has owned the business for five years. He has a staff of about 25 employees.

    Maybe it’s a Canadian thing. Like the 2008 Maple Leaf listeria outbreak, the boss is saying the correct caring things, but that’s of little comfort to those who got sick. Communication needs to be supported with data. People aren’t dumb: explain what happened and what corrective actions are being taken so your commitment to food safety can be accurately assessed, or maybe your business won’t survive.

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  • Posted: March 27th, 2012 - 8:04pm by Doug Powell

    When a sports team fails, some players are shipped to the minors, maybe some assistant coaches, then the coach and eventually the person who made all those hires in the first place – the general manager.

    I’m thinking of you, Toronto Maple Leafs (see the extremely vulgar, funny and accurate Leafs Beefs at www.leafsbeefs.com).

    The immune-at-the-top philosophy also extends to food service, as the owner of the Ottawa franchise of The Lunch Lady, which provides meals to schools in dozens of Canadian communities, proclaimed today that an employee had been fired after not following proper food handling procedures.

    With 50 people sick from salmonella, it’s too little, too late. Any food service operation should know they are only as good as their worst employee.

    Jonathan Morris, who runs an Ottawa franchise, confirmed the news in a letter to parents Tuesday.

    "The Lunch Lady Group guidelines on handling raw meat and poultry were not properly followed by one individual," the statement read. "This person had the responsibility for ensuring that safe food handling guidelines were followed to the letter. This person is no longer working in my kitchens."

    Morris said the salmonella outbreak can be tracked to ground beef used in preparing the catered meals.

    The boss sets the tone. And not just Morris. The Lunch Lady herself has said her franchises have strict food procurement, storage and handling guidelines, but has yet to provide any evidence, at least not publicly.

    And if ground beef was the source of the salmonella, where did the beef originate? Where are those federal inspectors and veterinarians who are so necessary to ensure food safety?

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  • Posted: March 22nd, 2012 - 5:45am by Doug Powell

    The Ottawa Citizen reports that Ottawa's public health department has recorded a case of salmonella in a high school not served by the caterer believed to have been the source of the recent outbreak.

    The case at Merivale High School may be an instance where an older student caught salmonella from a younger sibling, said Eric Leclair, a spokesman for the health department.

    The tally of people who've contracted the foodborne illness since the department declared an outbreak remains at 50, though only 44 of them are believed to be connected via contaminated food delivered by a franchise of The Lunch Lady, a service that delivers hot food for children's lunches.

    The health department is still waiting for the results of lab tests on Lunch Lady food - meat used in lasagna and tacos, plus sour cream, cottage cheese and some spices - that would confirm the connection. Those are now expected by Friday, Leclair said.

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  • Posted: March 20th, 2012 - 1:28pm by Doug Powell

    Ottawa Public Health reports the number of confirmed cases in the Lunch-Lady related salmonella outbreak has risen to 45, up from 37 on Monday. The confirmed cases are primarily children, 15-months to 18-years-old.

    The schools and daycare with a confirmed case include:
    • Bayview Public School
    • École élémentaire publique Des Sentiers
    • Tiny Hoppers Daycare (50 Colchester, Kanata)
    • Steve MacLean Public School
    • Stittsville Public School
    • Turnbull School
    • École élémentaire catholique Jean-Paul II
    • W.O. Mitchell Elementary School
    • St. Andrew Catholic School.

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  • Posted: March 19th, 2012 - 3:52pm by Doug Powell

    Ottawa Public Health reports this afternoon that the number of confirmed cases in the Lunch-Lady related salmonella outbreak has risen to 37, up from 27 on Friday. The confirmed cases are primarily children, 15-months to 18-years-old, along with four adults, although two adults appear unrelated to this outbreak.

    The schools and daycare with a confirmed case include:

    • Bayview Public School
    • École élémentaire publique Des Sentiers
    • Tiny Hoppers Daycare (50 Colchester, Kanata)
    • Steve MacLean Public School
    • Stittsville Public School
    • Turnbull School
    • École élémentaire catholique Jean-Paul II
    • W.O. Mitchell Elementary School

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  • Posted: March 18th, 2012 - 4:33am by Doug Powell

    That creepy crawly recall of ground beef from a defunct Canadian processor has now expanded to all product in the past seven months.

    According to the Toronto Star, the recall started Feb. 18 and has been expanded eight times as the Canadian Food Inspection Agency continued its investigation.

    The meat is suspected of being contaminated with E. coli O157:H7. One person fell ill in October (yes, October) after eating the meat.

    The packaged ready-made beef burgers were produced by New Food Classics of Burlington – aka Establishment 761 – between between July 1, 2011 and Feb. 15, 2012. The company went into receivership Feb. 22.

    Hundreds of workers have been locked out of plants in St. Catharines and Saskatoon.

    New Food Classics distributed packaged burgers and steakettes under the brand names Best Value, Loblaws’ no name and no name Club Pack, Country Morning and Grillhouse.

    In unrelated but ironical news, the union representing CFIA-staffers has resumed negotiations with CFIA but are “wearing black in the workplace, to protest against impending cuts to food inspection, the employer's lack of respect for administrative staff and the CFIA's unwillingness to bargain for a fair contract.”

    And someone wrote the Ottawa Citizen to say the salmonella-outbreak that has sickened 27 so far from meals associated with The Lunch Lady, is not surprising because, “how can we possibly have safe food when the Canadian Food Inspection Agency will be reducing the frequency of inspection visits to meat plants? The Government of Canada plans to reduce $21.5 million from its Food Safety Program budget by 2013 to 2014. Because of the magnitude of these cuts, of course, there will be greater risks of foodborne illnesses.”

    Of course, that’s just a rhetorical tool in the absence of evidence that more inspectors would make food safer.
     

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  • Posted: March 16th, 2012 - 7:23pm by Doug Powell

    Four more children have been diagnosed with salmonella since yesterday, as the city’s public health department continues to investigate an outbreak of food poisoning that appears to have spread through a caterer serving hot lunches at schools and daycares.

    The Ottawa Citizen reports there have now been 27 lab-confirmed cases of the food-poisoning bacteria since Public Health declared an outbreak early this week, including 23 children and four adults. (Two of the adults are included in the tally even though their cases are believed to be unrelated.) Friday afternoon, the health department also added two schools to the list of those where children have become sick: Bayvew Public School and Ecole élémentaire Des Sentiers.

    Investigators are still analysing food from a kitchen run by a franchise of The Lunch Lady, trying to confirm suspicions that its meat lasagna and beef tacos were contaminated. All six schools and one daycare where children are known to have got sick are served by one franchise of The Lunch Lady, which delivers meals to kids whose parents pay for the service.

    The results of the lab analysis are expected to take a few more days, perhaps even until next Wednesday, said Public Health spokesman John Steinbachs. Bacterial cultures take time to grow, and they then have to be compared with samples from afflicted patients to see if they match.

    In the meantime, two Lunch Lady kitchens — the one on Boyd Avenue where investigators have been concentrating their efforts, and another in Kanata — are closed, said their owner, Jonathan Morris.

    “We don’t know what the source of the contamination is, and until we do, we’re not going to be making or serving food,” he said. Parents whose children get meals from those kitchens will have to make other arrangements for at least next week, Morris said.

    “It’s harder as a parent than it is as a business owner,” Morris said. “I’m a parent, most of my staff are parents, and we serve food to a lot of them. These kids getting sick, that’s what’s, well, that’s what making me sick. The business is ... that’s not even secondary.”

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  • Posted: March 15th, 2012 - 8:04pm by Doug Powell

    The local owner of a catering franchise linked to 20 cases of salmonella in Ottawa told CBC News he is treating the outbreak "as if it's his fault" and said he suspects ground beef as a potential cause.

    Ottawa Public Health today increased the confirmed case count to 24, including four adults, and the remainder children from a variety of area schools, now including Stittsville Public School.

    Jonathan Morris, who has operated a franchise of "The Lunch Lady" for five years, said hebelieves the food in question is ground beef used to make tacos and curly lasagna.

    Ottawa Public Health has not implicated any specific food.

    Morris is meeting with public health officials Thursday and has also sent a letter to thousands of parents. He said some parents have already cancelled their lunch service, while others are offering support.

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  • Posted: March 14th, 2012 - 6:39pm by Doug Powell

    Ottawa Public Health has now confirmed 20 cases of salmonella, including 16 children between 15 months and 14-years-old, and four adults which they believe might have originated from The Lunch Lady Group caterer.

    The owner of the Canadian company told CBC News Wednesday she is devastated by the news and called the outbreak a "mystery".

    "It's horribly painful because we love serving kids everyday," Ruthie Burd said over the phone from her home in Markham, Ont.

    "We do everything we can to provide a reliable, safe service for the kids we serve."

    "We have very strict guidelines for all sorts of things when it comes to food and kids," she said, "We empathize with parents in this whole situation. We really want to know what it is and what we can put in place to prevent anything."

    As a parent, that doesn’t tell me much about the food safety training, standards, buying practices, personal hygiene and overall food safety culture in those kitchens.

    The Lunch Lady has a blog but it hasn’t been updated since Aug., 2011. They have a statement about culture and sustainability but nothing about what is done so kids don’t barf from Lunch lady lunches. There is a statement about food safety, how it’s all government inspected and they pay attention to recall notices. Perhaps it would be more reassuring to parents if the strict food safety and quality control policies set out by The Lunch Lady Group head office were available for perusal.

    Public health said 11 officials have been reassigned to deal with the salmonella outbreak, which also hospitalized three people. All have since been released.

    They have their hands full, one doctor said, trying to contact families of children who may have consumed contaminated food.

    "We're talking not only to the families of ill children, but parents of well siblings or children that did not become ill," said Dr. Rosamund Lewis, who added 50 families are being interviewed regarding one daycare alone.

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  • Posted: March 14th, 2012 - 4:52am by Doug Powell

    A salmonella outbreak has put three children in the hospital in the past few days and Ottawa's public health department is investigating a catering company that specializes in serving daycares and schools as a possible source of the contamination.

    Dr. Isra Levy, the city's top public-health official. All the cases are in children between the ages of 15 months and 14 years, Levy said, and are concentrated at three schools and one daycare:

    Public Health's investigation is in its early stages, Levy emphasized, with staff still interviewing children and parents to see what food sources they might have in common. But "one name that has come up" is a service called The Lunch Lady, a caterer that delivers hot meals for kids. It has three kitchens in Ottawa, two of them owned by Jonathan Morris. He said the public-health department is focusing on one of his facilities, on Boyd Avenue near Carling and Clyde.

    It's possible that a particular ingredient was contaminated when it arrived, Morris said, which baffles him because all of his suppliers are properly regulated and inspected.

    What’s baffling is Morris’ belief that food like produce is regulated and inspected, and that such regulations and inspections make food safe.

    The investigation is homing in on one food item that the kitchen prepared, which Morris wouldn't specify because he doesn't want to alarm parents whose children might have eaten it. "If they have a sick child, the thing to do is go to the doctor," Morris said.

    Inspectors from Levy's department have been all over the Boyd Avenue kitchen, he said, "and so far, they've found nothing."

    The Boyd Avenue kitchen employs about 20 people, including part-timers, Morris said. In five years as a Lunch Lady franchisee, nothing like this has ever happened, he said.

    According to public inspection reports from the city, Morris's Boyd Avenue kitchen has been in full compliance with health regulations in its last three inspections, including one on Monday - the one conducted after the health department knew about the salmonella outbreak - and one as recently as Feb. 21.

    Shawn Ward, who runs the other Lunch Lady franchise in Ottawa, said her kitchen has been visited by a public-health inspector and given an all-clear. "None of my schools are involved," Ward said.

     

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