Restaurant Inspection

  • Posted: February 3rd, 2012 - 5:18am by Doug Powell

    Diners in Kanawha County, West Virginia will soon be able to check their mobile phones for restaurant inspections.

    Dr. Rahul Gupta, executive director of the Kanawha-Charleston Health Department, told The Charleston Gazette he is developing a mobile application featuring inspections for all restaurants in the county.

    He secured funding for the application three years ago, he said, when presenting the idea to the state Legislature. The idea can get off the ground with renewed interest in reforming the county's health inspections, he said.

    Gupta also presented the proposed changes to the county's health inspections, modeled after Albany County, N.Y.

    Beginning in July, Albany County will require restaurants to post a sign near the front of the entrance explaining the establishment's sanitary inspection results. The sign will indicate Excellent Compliance, Good Compliance or Fair Compliance with the county's health code. Restaurants that received unsatisfactory ratings will be shut down and re-inspected within days.

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  • Posted: January 24th, 2012 - 9:33pm by Doug Powell

    The New York City Council will announce Wednesday that nearly 1,000 restaurant operators have responded, after only two weeks, to a Web survey seeking their views about the city health department’s new letter-grading system for food safety.

    As of Tuesday, 965 responses had been submitted — a sign “that we’ve hit a nerve,” said Christine C. Quinn, the Council speaker. “We’re getting surveys from every borough, and from very diverse neighborhoods.”

    Opinions expressed in the responses will be revealed in Council hearings scheduled for late February or early March. Responding to what the speaker said was “a wave of complaints” about letter grading, the Council posted a questionnaire on its Web site (www.council.nyc.gov) asking the city’s 24,000 restaurateurs to share information about their experiences with inspectors and administrative tribunals, and the cost of fines and inspection consultants.

    Susan Craig, a department spokeswoman, said a survey last summer showed that 90 percent of New Yorkers approved of letter grading, and questioned the methodology and the validity of the Council questionnaire, which asks for but does not require the names of respondents. “The survey has no method of confirming that a participant is actually a restaurant, nor does it ensure that an entrant fills out only one submission,” Ms. Craig said. “The results — good or bad — will have negligible value.”

    But Zoe Tobin, a Council spokeswoman, responded that “there is a vetting system in place” that checks for duplication and fraud. “We felt that anonymity was important to encourage candid responses,” she said.

    A survey response rate of 4.2 per cent sorta sucks and isn’t representative of much.

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  • Posted: January 24th, 2012 - 7:26pm by Doug Powell

    The UK Food Standards Agency’s latest public attitudes tracker shows that the main food safety issue people continue to be concerned about is food hygiene when eating out. Other issues include food poisoning and the use of additives in food.

    The Agency’s Food Hygiene Rating Scheme in England, Wales and Northern Ireland, and the Food Hygiene Information scheme in Scotland, aim to reduce these concerns by encouraging businesses to improve hygiene standards and reduce the incidence of foodborne illness. The schemes help consumers choose where to eat out or shop for food by giving them information about the hygiene standards in restaurants, cafés, takeaways, hotels and food shops.

    In this latest tracker survey, three new questions were asked to measure people’s awareness of food hygiene schemes. The results show that 19% of respondents had seen or heard about this type of scheme. When prompted, 21% of respondents reported that they had seen or heard about the ‘Food Hygiene Rating scheme’, 12% had seen or heard about ‘Scores on the Doors’ and 10% had seen or heard about the ‘Food Hygiene Information Scheme’.

    This latest wave of research was undertaken in November 2011, with a total number of 2,076 respondents interviewed via the TNS consumer face-to-face omnibus survey.

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  • Posted: January 18th, 2012 - 4:58am by Doug Powell

    Roberto Rocha blogs in the Montreal Gazette that the open data movement and the great apps that citizens create around it depends on government inaction. In essence, citizens are providing products and services that authorities, depending on your political view, probably should.

    An example of this is RestoNet.ca, a child of Montreal’s open data knights.

    Compare its straightforward, easy-to-use map with its data source, the City of Montreal’s website that lists restaurant hygiene infractions.

    Granted, the city may not have the resources or the know-how to make all its services Web 2.0-compliant. And it’s a positive affirmation of community spirit that citizens are taking action, voluntarily, to make tools that help other citizens. If anything, it’s a sign of a healthy society.

    Toronto’s DineSafe website makes public all restaurant inspection reports, and it’s updated daily. It also gives each establishment a color code: green for pass, yellow for conditional pass, and red for closed. This offers an easy-to-understand visual cue. Since it was implemented in 2001, the compliance rate among restauranteurs has jumped from less than 50% to 92%, according to program head Sylvano Thompson. That means fewer follow-up inspections and better use of resources.

    Vancouver Coastal Health inspects restaurants and publishes the three most recent reports, though they don’t grade restaurants in any way. However, posting repeat inspection reports does offer an incentive for compliance.

    Ottawa’s EatSafe database is much like Vancouver’s: it lists the results of past inspections, whether pass or fail, although it’s not as detailed.

    Montreal only posts establishments that have been fined, and the latest reports are form October 2011, even though city spokespeople say it’s supposed to be refreshed monthly.

    It’s the ministère de l’Agriculture, des Pêcheries et de l’Alimentation du Québec (MAPAQ) that makes the rules regarding restaurant inspections. The city doesn’t have the power to give hygiene grades or force restaurants to display inspections reports.

    And the province has been resistant to change since it took over inspection duties in 2002. A March 15, 2004 article in The Gazette comparing Toronto to Montreal said:

    Unless there’s significant public pressure, it’s unlikely the system will make its way to Quebec in the near future, said Daniel Tremblay, a food-inspection spokesperson for the Ministry of Agriculture, Fisheries and Food.

    “There have been groups that have pushed for that in the past,” at parliamentary hearings into food inspection, Tremblay said, but at the moment, no change is expected.

    Blame it on Quebec’s Secret Society.

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  • Posted: January 18th, 2012 - 4:37am by Doug Powell

    Chicago retailers that sell pre-packaged foods and recently inspected restaurants with no history of foodborne illness would police themselves and send inspection reports to City Hall, under a “self-certification” plan advanced Tuesday to free inspectors to focus on “high-risk” establishments.

    I don’t care who does the inspection or has oversight, as long as the data is made public. And why not market those food safety efforts to reward good performers and further create a culture of accountability within an operation.

    The Chicago Sun-Times reports Mayor Rahm Emanuel’s plan, approved by the City Council’s Committee on Budget and Government Operations, would apply to roughly 2,500 of the city’s 15,000 licensed food establishments.

    The group would include grocery stores, gas stations and other “low-risk” stores that primarily sell beverages and pre-packaged foods and engage in minimal handling or preparation of food.
    Self-certification would also be open to restaurants that have passed inspections in the prior year, have not been closed for food safety issues for 36 months and “not implicated as a source of foodborne outbreak” in the past three years.

    “If you are a food establishment that has a stellar record, has been doing a great job and has not failed inspections, there’s no reason we can’t work with you to ensure that you are continuing to do that work on your own,” Health Commissioner Dr. Bechara Choucair said Tuesday.

    Choucair noted that the city code currently requires the Department of Public Health to inspect food establishments “at least once every six months, regardless of risk” and mobile food dispenser vehicles that serve ice cream, frozen desserts and milk once every 90 days months during the season.

    That’s a tall order, considering the fact that department has just 32 field inspectors.

     

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  • Posted: January 13th, 2012 - 6:00am by Doug Powell

    Starting July 1, restaurants in Albany County, New York, will be required to post a prominent sign (right) near the front entrance to announce a simple, clear verdict of county health inspections: excellent, good, fair or unsatisfactory.

    Only the first three will remain on display; restaurants that receive an “unsatisfactory” rating will be required to close immediately to remedy health violations and will be reinspected within days.

    Although inspection criteria, guided by state law, will not change, Albany County Department of Health restaurant inspectors will use a new rating matrix to decide which rating to award. The matrix takes into account the number of “blue” (minor) and “red” (serious) violations a restaurant receives.

    According to the language of the final resolution, adopted by the county board of health last month, restaurants receiving a “fair” rating will be reinspected within two to three weeks, while those that receive a “good” may request a reinspection, to be carried out “as staffing and resources permit.” Inspections are done at county expense, and there is no provision in the new law for restaurants to be able to pay for a reinspection to be done more quickly.

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  • Posted: January 11th, 2012 - 4:35am by Doug Powell

    In response to restaurateurs’ complaints about the city’s 18-month-old letter-grading system, the City Council announced Tuesday that it will hold hearings on the inspection process in late February.

    “I am troubled by the wave of complaints the Council has received from restaurants — even the ones that get A’s — about the fairness and inconsistency of the food safety inspection process,” said Council Speaker Christine C. Quinn in a joint announcement with Maria del Carmen Arroyo, chairwoman of the council’s Health Committee, which has maintained oversight of the health department.

    Through its Web site, the council has made available an online questionnaire for the city’s 24,000 restaurateurs because “we hope to learn more about what is and isn’t working, including whether the grading system has been implemented fairly,” Speaker Quinn said, adding: “Any initiative — especially 18 months after establishment — calls for scrutiny.”

    The results of the survey — which asks about experiences with inspectors and administrative tribunals, and the costs of paying fines and restaurant consultants to minimize those fines — will be used to set the agenda of the hearings, said a council spokeswoman, Zoe Tobin.

    “We look forward to discussing the letter grading program with the council,” said Susan Craig, a health department spokeswoman. “We think it’s making a real difference, and the public understands it and likes it.” She said that a survey last summer showed that 90 percent of New Yorkers approve of letter grading, and added that currently, 77 percent of city restaurants have A grades.

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  • Posted: January 10th, 2012 - 4:48am by Doug Powell

    Never underestimate the Brits’ ways with words. In a discussion document ostensibly asking consumers what they think, the Food Standards Agency has pronounced that under its poorly named Earned Recognition scheme (bring back Scores on Doors), “food businesses that are able to demonstrate a history of good compliance with the legislation, or that are members of a private assurance scheme, would receive a lighter touch in terms of the number and type of official inspections.”

    Has FSA heard about foodborne illness outbreaks associated with third-party audits or other such schemes?

    The proposed changes will help to ensure consumer safety by concentrating resources where improvement is most needed, for example on businesses that are less compliant or higher risk.

    Is that what lighter touch means? Sounds more like a fluffer.

    The full report can be found at http://www.food.gov.uk/multimedia/pdfs/earnedrecog.pdf.

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  • Posted: January 9th, 2012 - 6:17pm by Doug Powell

    Scores of city restaurants with expansive menus and sit-down service are, according to New York Daily News, escaping scrutiny by registering with the state as supermarkets or wholesalers.

    The list of full-blown eateries too cool for school includes popular pizzerias in Brooklyn, a bagel store in Manhattan and a Dunkin’ Donuts in Queens.

    Officially, the city Health Department is responsible for local restaurants, cafes and delis. The state Department of Agriculture and Markets oversees establishments that operate supermarkets, bodegas or wholesale markets as 50% or more of their business.

    The line has blurred since the city changed its inspection system in July 2010.

    Many restaurants that sell a few products to local groceries, or are attached to big supermarkets, often use this as a way to be placed under state control, records show. That has enabled them to avoid tough city reviews that could lead to a dreaded C grade — even though many operate full-scale restaurants.

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  • Posted: January 8th, 2012 - 11:46am by Doug Powell

    Florida has only a few restaurants with flawless inspection scores, and chefs who run them offer some tough advice: Hire outside inspectors, treat the ice machine as a potential felon and become fanatical about details that others overlook.

    Mark Brown, executive chef of The Sanctuary Golf Club on Sanibel Island, one of just a half-dozen kitchens to earn perfect inspection scores this past autumn, told Richard Mullins of Tampa Bay Online, "Are the Coke machine nozzles clean? Is the ice machine maintained? Are the trash cans clean? Because when you drag them through a kitchen, they're a great way to transport waste and disease. This is something you have to train on every single day, over and over. … My first year here, I think the staff was ready to hang me."

    To avoid that fate, the most rigorous restaurant operators get out front of the health department inspections. They contract private companies for extra inspections, with standards much tougher than the government's.

    "The good restaurants know the most important thing is to make the customer happy," said Beth Cannon, associate director of quality assurance for the inspection company Steritech Group Inc.

    While some restaurants refrigerate soup in 5-gallon buckets, Brown said that's far too large a container to cool down enough to prevent bacteria growth. So his chefs seal and date soup in small bags, and soak them in ice water before storage in the refrigerator.

    With potentially risky items like oysters, his kitchen keeps records on every one for a year, so any problems can be tracked back to a particular harvester.

    Cross-contamination happens in even the smallest instances.

    For instance, if a dish-washing employee sprays off plates, loads them in the dishwashing machine and then forgets to wash his hands when unloading the machine, he'll track potential illnesses to the clean plates.

    If a kitchen worker stacks boxes of vegetables on the floor, those boxes will track germs from the floor into the refrigerator.

    If a chef prepares patties of raw hamburger, even while wearing gloves, and wipes his hands on his apron, he can track potential bacteria and germs into the "hot" side of the kitchen when grilling burgers.

    If a salad chef accidentally touches his nose and then grabs a head of lettuce, he can potentially transfer hepatitis A.
    Training a kitchen full of employees on all the right practices isn't simple, particularly with the high turnover in the restaurant industry.

    Five Guys uses Steritech for periodic inspections, but it also employs "mystery eaters" to review each location at least twice a week, grading everything from the bathroom floors to the quality of the fries, said Jo Jo Jiampetti, a regional vice president for Five Guys in Tampa.

    "You have to teach every day what the standards are, and hold everyone accountable."

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