Risk Communication

  • Posted: April 2nd, 2012 - 6:08am by Doug Powell

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    Politicians eating burgers does not, historically, inspire confidence.

    Watching Midwest governors chow down on hamburgers containing pink slime, er, lean finely textured beef (LFTB yo) from Beef Products Inc. during a press junket last week immediately brought to mind former U.K. Agriculture Secretary John Gummer feeding a hamburger to his four-year-old daughter, Cordelia, as concerns about the safety of British beef in 1990, the early days of the mad cow disease debacle.

    Things didn’t turn out so well.

    It’s become routine for politicians to chow down on foodstuffs that been slighted, real or imaginary:

    • in 1996, the Japanese prime minister scarfed down radish spouts after an outbreak that killed 11 and sickened almost 10,000 with E. coli;

    • Canadian Prime Minister Jean Chretien indulged in a burger after the first case of mad cow disease was discovered in Canada in May 2003;

    • French President Jacques Chirac and future French president Nicolas Sarkozy consumed cooked chicken during the International Agriculture show in Paris in March 2006 to bolster confidence after an outbreak of avian influenza;

    • Norwegian Prime Minister Jens Stoltenberg said in 2006 he often fed salmon to his own children after Russia banned imports of fresh Norwegian salmon because of worries about toxic metals;

    • Pennsylvania Governor Ed Rendell lunched at a Philadelphia Taco Bell in Dec. 2006 after an E. coli O157:H7 outbreak linked to lettuce sickened 71;

    • in 2008, Italy's Agriculture Minister, Paolo De Castro, dug into some buffalo mozzarella for the cameras after assuring the European Commission that no mozzarella cheese contaminated with cancer-causing dioxin had been exported;

    • during a 2008 salmonella-in-cantaloupe outbreak, President Manuel Zelaya of Honduras downed some homegrown melon for a CNN news crew, proclaiming, "I eat this fruit without any fear. It’s a delicious fruit. Nothing happens to me!” and,

    • last year, Spanish politicians rushed to consume cucumbers incorrectly fingered in the E. coli O104 outbreak eventually linked to raw, organic sprouts.

    Forget the theatrics. Show me the data. And let me choose.

    I’ll choose safe food.

    But pink slime isn’t really about safety.

    How could such a technologically-savvy company such as Beef Products Inc. – the makers of pink slime – resort to such an ole timey public relations strategy that may have created some converts but overall fueled concern about the technology?

    As noted science-and-society type, Dorothy Nelkin, er, noted in 1995, efforts to convince the public about the safety and benefits of new or existing technologies -- or in this case the safety of the food supply -- rather than enhancing public confidence, may actually amplify anxieties and mistrust by denying the legitimacy of fundamental social concerns. The public expresses a much broader notion of risk, one concerned with, among other characteristics, accountability, economics, values and trust.

    Nelkin’s Selling Science: How the Press Covers Science and Technology, while flawed, was instrumental in my approach to these issues, food-related or not.

    And now that the slimy dirty work’s been largely done, arm-chair quarterbacks are surfacing with declarations of originality that reek of recycling. In an Internet era, that’s easy. Chapman calls them tracers.

    Everyone is probably relieved to know Andrew Revkin of the New York Times is OK with pink slime, even though his family rarely eats beef and he’d love to see the day when all beef comes from free-range herds like the one up the road (move to Australia).

    In Taiwan, hundreds of people dressed in black protested yesterday in front of Liberty Square at the Chiang Kai-shek Memorial Hall in Taipei against a proposed policy to lift the ban on meat that contains lean-meat additives.

    Holding electric candles, the crowd of about 600 participants set out on a silent march toward Ketagalan Boulevard at sunset, which organizers said symbolized the coming of a dark food-safety era in Taiwan.

    Wendy's Co says it never has used pink slime in its hamburgers and ran ads in eight major daily newspapers around the United States on Friday to let diners know that. "We have never used lean finely textured beef (pink slime) because it doesn't meet our high quality standards," Wendy's spokesman Bob Bertini told Reuters.

    Quality and safety are two different things. I’ll choose safety.

    Today’s USA Today has competing opinion pieces about the safety of pink slime but they say nothing that couldn’t have been said three weeks ago, three months ago, three years ago, or three decades ago.
    What will happen when the next mystery ingredient is unveiled, like pulling back the curtain on the Wizard in Oz.

    Any farm, processor, retailer or restaurant can be held accountable for food production – and increasingly so with smartphones, facebook and new toys down the road. Whether it’s real or just an accusation, consumers will rightly react based on the information available.

    Rather than adopt a defensive tone, any food provider should proudly proclaim – brag – about everything they do to enhance food safety. Explanations after the discovery of some mystery ingredient sorta suck.

    That’s why microbial food safety should be marketed at retail so consumers actually have a choice and hold producers and processors – conventional, organic or otherwise – to a standard of honesty. Be honest with consumers and disclose what’s in any food; if restaurant inspection results can be displayed on a placard via a QR code read by smartphones when someone goes out for a meal, why not at the grocery store? Or the school lunch? For any food, link to web sites detailing how the food was produced, processed and safely handled, or whatever becomes the next theatrical production – or be held hostage.

    What Wendy’s is doing is nothing but exploitation marketing, telling people what isn’t in food instead of what is. (which is what the vast majority of food marketing is).

    Maybe the next mystery ingredient to go viral will be something in Wendy’s burgers.

    Provide all information up front (we have experience with this having sold genetically engineered corn at a farm market for 3 years a long, long time ago), get the science right, don’t BS.

    Choice is a fundamental value. What’s the best way to enable choice, for those who don’t want to eat pink slime, or for those who care more about whether a food will make their kids barf?

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  • Posted: January 26th, 2012 - 5:54am by Doug Powell

    James Gorman of the New York Times writes that disgust is having its moment in the light as researchers find that it does more than cause that sick feeling in the stomach. It protects human beings from disease and parasites, and affects almost every aspect of human relations, from romance to politics.

    In several new books and a steady stream of research papers, scientists are exploring the evolution of disgust and its role in attitudes toward food, sexuality and other people.

    Paul Rozin, a psychologist who is an emeritus professor at the University of Pennsylvania and a pioneer of modern disgust research, began researching it with a few collaborators in the 1980s, when disgust was far from the mainstream.

    “It was always the other emotion,” he said. “Now it’s hot.”

    Speaking last week from a conference on disgust in Germany, Valerie Curtis, a self-described “disgustologist” from the London School of Public Hygiene and Tropical Medicine, described her favorite emotion as “incredibly important.”

    She continued: “It’s in our everyday life. It determines our hygiene behaviors. It determines how close we get to people. It determines who we’re going to kiss, who we’re going to mate with, who we’re going to sit next to. It determines the people that we shun, and that is something that we do a lot of.”

    It begins early, she said: “Kids in the playground accuse other kids of having cooties. And it works, and people feel shame when disgust is turned on them.”

    Dr. Curtis is involved in efforts in Africa, India and England to explore what she calls “the power of trying to gross people out.” One slogan that appeared to be effective in England in getting people to wash their hands before leaving a bathroom was “Don’t bring the toilet with you.”

    Whatever the fine points of disgust, its power to affect behavior is unquestioned, and that power ought to be put to good use, Dr. Curtis said. So, in one of her projects, she has worked with an Indian public relations agency to come up with a disgust-based campaign to encourage hand washing among mothers in small villages, which could save countless children’s lives lost to diarrhea and other diseases.

    The result, now being tested, is a skit involving two characters, one a supermom and the other a disgusting, dirty man. The man makes sweets using mud and worms, stops in the middle of the performance to rush off because he has diarrhea, never washes his hands and does everything possible to be revolting.

    Supermom is scrupulously clean. Her children don’t get sick, the skit makes clear. In fact, her baby grows up to be a doctor. She washes her hands all the time.

    The prominence of diarrhea in the skit is no accident. One thing about studying disgust, Dr. Curtis said, is that it makes you realize how important it is to talk about the very things that disgust us, because they often present dangers to public health.

    “We need to talk about” excrement, she said, using a punchier single-syllable word for maximum effect — a word she is unapologetic about using, as befits a disgustologist.

    “Which is worse?” Dr. Curtis asked. To talk about it, “or to make kids die.

    Shock and shame.

    We’ve been using disgust for a long time. It is called barfblog.

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  • Posted: October 17th, 2011 - 5:19am by Doug Powell

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    The 1996 E. coli O157:H7 outbreak in Odwalla unpasteurized juice first plunged the fresh produce folks into public crisis mode, much like the Jack-in-the-Box E. coli outbreak of 1993 did for hamburger.

    Cyclospora in Guatemalan raspberries in 1996 – it wasn’t California strawberries -- added to the public consciousness that fresh could also be risky.

    From 1996-2006, almost 500 outbreaks of foodborne illness involving fresh produce were documented, publicized and led to some changes within the industry, yet what author Malcolm Gladwell would call a tipping point -- "a point at which a slow gradual change becomes irreversible and then proceeds with gathering pace" -- in public awareness about produce-associated risks did not happen until the spinach E. coli O157:H7 outbreak in the fall of 2006.

    At least not to the produce-industry leadership who decided those 500 other outbreaks aren’t worth mentioning.

    That produce industry leaders snoozed for a decade was reinforced, probably unintentionally, by Bryan Silbermann, president of the U.S. Produce Marketing Association during his Oct. 15, 2011 state-of-the-industry address.

    Silbermann said recent weeks felt “eerily” like the lead-up to the PMA summit in 2006, when an outbreak from spinach contaminated with E. coli “hung like a black cloud over us.” In the past month, listeria-tainted cantaloupes from Colorado farm led to at least 23 deaths in 12 states.

    Preventing similar outbreaks requires holding accountable everyone involved in growing, shipping and selling fresh produce and not taking shortcuts, Silbermann said.

    “It does not matter whether you grow ship or sell along this supply chain, I want you to consider some fundamental truths we must accept as we look for ways to turn this tide around. It must be turned around. Our future depends on it.”

    “We have come so far, yet we find ourselves in the same situation in 2006,” Silbermann said.

    Or 1996.

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  • Posted: October 17th, 2011 - 3:36am by Doug Powell

    Dr. Dr. Chuck Dodd (DVM, PhD), program manager for veterinary services in the U.S. Army Public Health Command Region – Europe, shared his experiences from the midst of the E. coli O104 outbreak associated with raw sprouts centered in Germany earlier this year.

    The video of Dr. Dr. Dodd, looking sharp in his military fatigues and fresh from another of his 100-mile ultra-marathons, is available at http://bites.ksu.edu/dodd-lecture as are the PowerPoint slides.

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  • Posted: October 11th, 2011 - 1:36pm by Doug Powell

    Fresh from a months-long tour of Europe – or at least one part of Germany – Dr. Chuck Dodd returns to Kansas State to share his experiences from the E. coli O104 outbreak in raw sprouts centered in Germany earlier this year, which killed 53 people and sickened some 4,400.

    Dr. Dr. Dodd (DVM, PhD, right, pretty much as shown) is the program manager for veterinary services in the U.S. Army Public Health Command Region – Europe. He will speak at 4 p.m. on Thurs. Oct. 13, 2011 in 407 Trotter Hall, in the College of Veterinary Medicine at Kansas State University. My team will be on-hand to record the talk and, technology willing, throw it up on the web.

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  • Posted: April 4th, 2011 - 3:38pm by Doug Powell

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    Late last night, Canadian health types issued a media release saying there were people sick from E. coli O157:H7 in several provinces linked to walnuts.

    I noted that was really crappy risk communication – not being clear about what was known in terms of sick people and what was not known -- which is expected of government agencies like Health Canada, especially when they proclaimed a couple of days ago they were a founding member of some international Center of Excellence in Food Risk Communication (it’s a website and sucks).

    About an hour ago (2:16 p.m. Eastern, April 4, 2011) the Public Health Agency of Canada (PHAC) announced there have been 13 cases of E. coli O157:H7 in Quebec, Ontario and New Brunswick (those are provinces in Canada). Nine individuals have been hospitalized and two cases developed hemolytic uremic syndrome (HUS).

    The strivers for excellence in food risk communication note:

    “You can help reduce your risk of becoming ill by following safe food handling precautions:
    ◦ Clean counters and cutting boards and wash your hands regularly.
    ◦ Read labels and follow cooking and storage instructions for all foods.
    ◦ Make sure to check the "best before" date on all foods.
    ◦ Use warm soapy water to clean knives, cutting boards, utensils, your hands and any surfaces that have come in contact with food, especially meat and fish.
    ◦ Refrigerate or freeze perishable food within two hours of cooking.
    ◦ Freeze or consume leftovers within four days of cooking.
    ◦ Always reheat leftovers until steaming hot before eating.
    ◦ Keep refrigerators clean and at a temperature below 4° C, or 40° F. Install a thermometer in your refrigerator to be sure.”

    I have no idea how this applies to raw walnuts, like the ones I had on my salad for lunch (those yummy walnuts were from California, not Egypt, Lebanon, Syria, Turkey, Saudi Arabia or Iran, the places from where the fingered distributor, Amira Enterprises Inc. of St. Laurent, QC, imports things like walnuts.

    And rather than toss out the suspect walnuts, Canadian health types recommend “consumers who have raw shelled walnuts in their home can reduce the risk of E. coli infection by roasting the walnuts prior to eating them. Consumers should place the nuts on a cooking sheet and bake at 350°F for 10 minutes, turning the nuts over once after five minutes.”

    This does not account for the risk of cross-contamination with a virulent pathogen. My microbiology friends look forward to testing out this advice. I wonder what it was based on?
     

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  • Posted: March 17th, 2011 - 7:57am by Doug Powell

    We had some dinner at our favorite local haunt last night, partly because going out tonight on St. Patrick’s Day with a 2-year-old may be dumb.

    I had been reading about a New Mexico woman who says a sewing needle pierced her tongue after she bit into a plate of ribs and mashed potatoes at a Chili's restaurant and thought, I wouldn’t want to run a restaurant. Too much vulnerability.

    The NM woman says she pulled a needle about 2-inches long from her mouth at the Chili's in Farmington last July. The 23-year-old says Chili's employees quickly took the needle, and a manager refused to give it back when she and her husband returned to request it for testing.

    Consumers, if you want to pursue a legitimate claim, do not give the food or item to the restaurant – take it to the local health unit.

    Restaurant owners – don’t hesitate to call on the forensic expertise of the state; they often have the expertise to separate accident from extortion.

    The NM woman further said she's suing the Chili's chain because the company took 52 days to send the needle to a lab. She says she's since tested clean for HIV, hepatitis and other possible infections, but had to stop nursing her baby in the meantime.

    Representatives of Chili's Restaurant and Grill and Chili's Inc. declined to comment.

    Ron Ruggless writing in Nation’s Restaurant News, says that restaurateurs who find themselves with customers claiming to have discovered foreign objects in their food face a fine line between hospitable communications and legal cautions.

    A public relations professional who asked not to be identified because many clients are restaurant chains, said any foodservice operation can benefit from training staff to deal with complaints immediately as they arise, as well as consulting legal counsel.

    Michael Heenan, a corporate crisis consultant and owner of Heenan Communications in Sacramento, Calif., said,

    “What I tell clients is that in the midst of a crisis, when everyone’s anxiety is high and everyone’s defensiveness is high and there are personal hurt feelings about the safety of the product or the reputation of your company, that is not the time to find out what the dynamic is within your company.”

    For independent operators without a corporate infrastructure, Heenan said the job is much more sensitive. “If you are doing it more or less on your own,” he said, “it’s asking a lot. It’s a very stressful environment.”

    “The usual mistakes are of the brittle, defensive and unsympathetic nature. If you do nothing else as an individual owner, remember that you must put aside your anger and remember how poorly that looks to the rest of the world. They need to see how concerned you are.”
     

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  • Posted: March 14th, 2011 - 9:13am by Doug Powell

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    Graphic messages and reminders that use a shock-and-shame approach may get more people to wash their hands, according to a Kansas State University professor and his colleagues.

    "Those 'Employees Must Wash Hands' signs in bathrooms may not be the most effective reminder," said Doug Powell, professor of food safety at K-State. "We wanted a comprehensive review of what others had done, and combined this with our own work on food safety messages that lead to behavior change. We weren't interested in self-reported surveys where everyone says they always wash their hands, but studies based on observed increases in handwashing compliance."

    Powell worked with Casey Jacob, a former K-State research assistant in the department of diagnostic medicine and pathobiology, and Sarah Wilson, formerly of the University of Guelph. Their review of techniques to improve handwashing behavior was just published in the journal Critical Public Health.

    The review was conducted as background for several ongoing experiments involving Powell and colleagues to increase handwashing rates in cafeterias, restaurants, hospitals, veterinary clinics and petting zoos. The team has previously designed handwashing campaigns at K-State involving both shock and shame.

    "Social pressure, or shame, has been successfully used, especially within an entire organization," Powell said. "If you were in the bathroom at a restaurant and saw an employee not washing his or her hands, would you say, 'Dude, wash your hands?' The shock approach is designed to get people to 'be the bug' -- just for a moment -- and think about where their hands have been and where they are going to be, especially when around hospitals, food service or animals. Dangerous microorganisms move around a lot."

    Behavior-change interventions to improve hand-hygiene practice: A review of alternatives to education
    03.mar.11
    Critical Public Health
    Sarah Wilson; Casey J. Jacob; Douglas Powell
    http://www.informaworld.com/smpp/content~content=a934338802~db=all~jumptype=rss
    Despite the role of hand hygiene in preventing infectious disease, compliance remains low. Education and training are often cited as essential to developing and maintaining hand-hygiene compliance, but generally have not produced sustained improvements. Consequently, this literature review was conducted to identify alternative interventions for compelling change in hand-hygiene behavior. Of those, interventions employing social pressures have demonstrated varying influence on an individual’s behavior, while interventions that focus on organizational culture have demonstrated positive results. However, recent research indicates that handwashing is a ritualized behavior mainly performed for self-protection. Therefore, interventions that provoke emotive sensations (e.g., discomfort, disgust) or use social marketing may be the most effective.

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  • Posted: February 14th, 2011 - 8:06am by Doug Powell

    The Ragin’ Cajun, politico-type James Carville, once said, “It’s easy to manufacture fear. It’s hard to manufacture test results.”

    So while some 300,000 seafood samples from the Gulf of Mexico have been tested by U.S. Food and Drug Administration and National Oceanic and Atmospheric Administration labs - with almost every sample showing no trace of oil or dispersant - some individuals claim that “independent” tests reveal toxins in the local catch.

    Don Kraemer,FDA’s deputy director in the Office of Food Safety, says the agency has been surprised by the number of media stories that give credibility to “junk science” and questionable lab tests.

    “We‘ve learned some things through this process about public messaging, there were some environmental groups that we didn’t cater to, with our communications, and in retrospect, maybe we should have.

    “We’re working now to address independent reports that aren’t scientifically sound. And we’ll continue to test seafood in the Gulf to demonstrate its safety.

    “Oil spills have been around for a long time, so we know which markers are the right ones to test for to determine whether toxins are present. In this case, we knew which PAHs would be good markers and would clearly tell us whether oil was present.”

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  • Posted: February 2nd, 2011 - 10:51am by Doug Powell

    Some 1,200 people have, according to legal-types in the U.K., been sickened after staying at the First Choice-owned Holiday Village Turkey resort since 2005.

    Although First Choice has paid out over £100,000 to 34 claimants who stayed at the hotel in 2005 and 2007, solicitors say it has "refused to accept responsibility" over more recent cases.

    First Choice said they were in negotiations with the law firm to resolve the issue amicably and couldn't comment further, but they did manage to keep talking and do further damage:

    "First Choice would like to take this opportunity to assure all its customers that we closely audit all the resorts to which we operate, including the Holiday Village Turkey, to ensure that health, hygiene and comfort levels are maintained.

    "Reports of sickness in 2010 were minimal; in particular, out of the 46,000 customers who have stayed there this year, only 0.42 per cent have reported minor ailments such as a mild stomach upset.

    "This figure is extremely low, and has been substantiated by the Health Protection Agency, who have confirmed that they have received no reports of infection at the property this year.”

    Telling 193 paying customers that their barfing was a statistical anomaly isn’t going to win future customers. And won’t help in court.
     

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