Risk Communication

  • Posted: January 26th, 2012 - 5:54am by Doug Powell

    James Gorman of the New York Times writes that disgust is having its moment in the light as researchers find that it does more than cause that sick feeling in the stomach. It protects human beings from disease and parasites, and affects almost every aspect of human relations, from romance to politics.

    In several new books and a steady stream of research papers, scientists are exploring the evolution of disgust and its role in attitudes toward food, sexuality and other people.

    Paul Rozin, a psychologist who is an emeritus professor at the University of Pennsylvania and a pioneer of modern disgust research, began researching it with a few collaborators in the 1980s, when disgust was far from the mainstream.

    “It was always the other emotion,” he said. “Now it’s hot.”

    Speaking last week from a conference on disgust in Germany, Valerie Curtis, a self-described “disgustologist” from the London School of Public Hygiene and Tropical Medicine, described her favorite emotion as “incredibly important.”

    She continued: “It’s in our everyday life. It determines our hygiene behaviors. It determines how close we get to people. It determines who we’re going to kiss, who we’re going to mate with, who we’re going to sit next to. It determines the people that we shun, and that is something that we do a lot of.”

    It begins early, she said: “Kids in the playground accuse other kids of having cooties. And it works, and people feel shame when disgust is turned on them.”

    Dr. Curtis is involved in efforts in Africa, India and England to explore what she calls “the power of trying to gross people out.” One slogan that appeared to be effective in England in getting people to wash their hands before leaving a bathroom was “Don’t bring the toilet with you.”

    Whatever the fine points of disgust, its power to affect behavior is unquestioned, and that power ought to be put to good use, Dr. Curtis said. So, in one of her projects, she has worked with an Indian public relations agency to come up with a disgust-based campaign to encourage hand washing among mothers in small villages, which could save countless children’s lives lost to diarrhea and other diseases.

    The result, now being tested, is a skit involving two characters, one a supermom and the other a disgusting, dirty man. The man makes sweets using mud and worms, stops in the middle of the performance to rush off because he has diarrhea, never washes his hands and does everything possible to be revolting.

    Supermom is scrupulously clean. Her children don’t get sick, the skit makes clear. In fact, her baby grows up to be a doctor. She washes her hands all the time.

    The prominence of diarrhea in the skit is no accident. One thing about studying disgust, Dr. Curtis said, is that it makes you realize how important it is to talk about the very things that disgust us, because they often present dangers to public health.

    “We need to talk about” excrement, she said, using a punchier single-syllable word for maximum effect — a word she is unapologetic about using, as befits a disgustologist.

    “Which is worse?” Dr. Curtis asked. To talk about it, “or to make kids die.

    Shock and shame.

    We’ve been using disgust for a long time. It is called barfblog.

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  • Posted: October 17th, 2011 - 5:19am by Doug Powell

    lettuce.tomato.skull_.jpg

    The 1996 E. coli O157:H7 outbreak in Odwalla unpasteurized juice first plunged the fresh produce folks into public crisis mode, much like the Jack-in-the-Box E. coli outbreak of 1993 did for hamburger.

    Cyclospora in Guatemalan raspberries in 1996 – it wasn’t California strawberries -- added to the public consciousness that fresh could also be risky.

    From 1996-2006, almost 500 outbreaks of foodborne illness involving fresh produce were documented, publicized and led to some changes within the industry, yet what author Malcolm Gladwell would call a tipping point -- "a point at which a slow gradual change becomes irreversible and then proceeds with gathering pace" -- in public awareness about produce-associated risks did not happen until the spinach E. coli O157:H7 outbreak in the fall of 2006.

    At least not to the produce-industry leadership who decided those 500 other outbreaks aren’t worth mentioning.

    That produce industry leaders snoozed for a decade was reinforced, probably unintentionally, by Bryan Silbermann, president of the U.S. Produce Marketing Association during his Oct. 15, 2011 state-of-the-industry address.

    Silbermann said recent weeks felt “eerily” like the lead-up to the PMA summit in 2006, when an outbreak from spinach contaminated with E. coli “hung like a black cloud over us.” In the past month, listeria-tainted cantaloupes from Colorado farm led to at least 23 deaths in 12 states.

    Preventing similar outbreaks requires holding accountable everyone involved in growing, shipping and selling fresh produce and not taking shortcuts, Silbermann said.

    “It does not matter whether you grow ship or sell along this supply chain, I want you to consider some fundamental truths we must accept as we look for ways to turn this tide around. It must be turned around. Our future depends on it.”

    “We have come so far, yet we find ourselves in the same situation in 2006,” Silbermann said.

    Or 1996.

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  • Posted: October 17th, 2011 - 3:36am by Doug Powell

    Dr. Dr. Chuck Dodd (DVM, PhD), program manager for veterinary services in the U.S. Army Public Health Command Region – Europe, shared his experiences from the midst of the E. coli O104 outbreak associated with raw sprouts centered in Germany earlier this year.

    The video of Dr. Dr. Dodd, looking sharp in his military fatigues and fresh from another of his 100-mile ultra-marathons, is available at http://bites.ksu.edu/dodd-lecture as are the PowerPoint slides.

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  • Posted: October 11th, 2011 - 1:36pm by Doug Powell

    Fresh from a months-long tour of Europe – or at least one part of Germany – Dr. Chuck Dodd returns to Kansas State to share his experiences from the E. coli O104 outbreak in raw sprouts centered in Germany earlier this year, which killed 53 people and sickened some 4,400.

    Dr. Dr. Dodd (DVM, PhD, right, pretty much as shown) is the program manager for veterinary services in the U.S. Army Public Health Command Region – Europe. He will speak at 4 p.m. on Thurs. Oct. 13, 2011 in 407 Trotter Hall, in the College of Veterinary Medicine at Kansas State University. My team will be on-hand to record the talk and, technology willing, throw it up on the web.

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  • Posted: April 4th, 2011 - 3:38pm by Doug Powell

    walnut.oven_.e.coli_.jpg

    Late last night, Canadian health types issued a media release saying there were people sick from E. coli O157:H7 in several provinces linked to walnuts.

    I noted that was really crappy risk communication – not being clear about what was known in terms of sick people and what was not known -- which is expected of government agencies like Health Canada, especially when they proclaimed a couple of days ago they were a founding member of some international Center of Excellence in Food Risk Communication (it’s a website and sucks).

    About an hour ago (2:16 p.m. Eastern, April 4, 2011) the Public Health Agency of Canada (PHAC) announced there have been 13 cases of E. coli O157:H7 in Quebec, Ontario and New Brunswick (those are provinces in Canada). Nine individuals have been hospitalized and two cases developed hemolytic uremic syndrome (HUS).

    The strivers for excellence in food risk communication note:

    “You can help reduce your risk of becoming ill by following safe food handling precautions:
    ◦ Clean counters and cutting boards and wash your hands regularly.
    ◦ Read labels and follow cooking and storage instructions for all foods.
    ◦ Make sure to check the "best before" date on all foods.
    ◦ Use warm soapy water to clean knives, cutting boards, utensils, your hands and any surfaces that have come in contact with food, especially meat and fish.
    ◦ Refrigerate or freeze perishable food within two hours of cooking.
    ◦ Freeze or consume leftovers within four days of cooking.
    ◦ Always reheat leftovers until steaming hot before eating.
    ◦ Keep refrigerators clean and at a temperature below 4° C, or 40° F. Install a thermometer in your refrigerator to be sure.”

    I have no idea how this applies to raw walnuts, like the ones I had on my salad for lunch (those yummy walnuts were from California, not Egypt, Lebanon, Syria, Turkey, Saudi Arabia or Iran, the places from where the fingered distributor, Amira Enterprises Inc. of St. Laurent, QC, imports things like walnuts.

    And rather than toss out the suspect walnuts, Canadian health types recommend “consumers who have raw shelled walnuts in their home can reduce the risk of E. coli infection by roasting the walnuts prior to eating them. Consumers should place the nuts on a cooking sheet and bake at 350°F for 10 minutes, turning the nuts over once after five minutes.”

    This does not account for the risk of cross-contamination with a virulent pathogen. My microbiology friends look forward to testing out this advice. I wonder what it was based on?
     

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  • Posted: March 17th, 2011 - 7:57am by Doug Powell

    We had some dinner at our favorite local haunt last night, partly because going out tonight on St. Patrick’s Day with a 2-year-old may be dumb.

    I had been reading about a New Mexico woman who says a sewing needle pierced her tongue after she bit into a plate of ribs and mashed potatoes at a Chili's restaurant and thought, I wouldn’t want to run a restaurant. Too much vulnerability.

    The NM woman says she pulled a needle about 2-inches long from her mouth at the Chili's in Farmington last July. The 23-year-old says Chili's employees quickly took the needle, and a manager refused to give it back when she and her husband returned to request it for testing.

    Consumers, if you want to pursue a legitimate claim, do not give the food or item to the restaurant – take it to the local health unit.

    Restaurant owners – don’t hesitate to call on the forensic expertise of the state; they often have the expertise to separate accident from extortion.

    The NM woman further said she's suing the Chili's chain because the company took 52 days to send the needle to a lab. She says she's since tested clean for HIV, hepatitis and other possible infections, but had to stop nursing her baby in the meantime.

    Representatives of Chili's Restaurant and Grill and Chili's Inc. declined to comment.

    Ron Ruggless writing in Nation’s Restaurant News, says that restaurateurs who find themselves with customers claiming to have discovered foreign objects in their food face a fine line between hospitable communications and legal cautions.

    A public relations professional who asked not to be identified because many clients are restaurant chains, said any foodservice operation can benefit from training staff to deal with complaints immediately as they arise, as well as consulting legal counsel.

    Michael Heenan, a corporate crisis consultant and owner of Heenan Communications in Sacramento, Calif., said,

    “What I tell clients is that in the midst of a crisis, when everyone’s anxiety is high and everyone’s defensiveness is high and there are personal hurt feelings about the safety of the product or the reputation of your company, that is not the time to find out what the dynamic is within your company.”

    For independent operators without a corporate infrastructure, Heenan said the job is much more sensitive. “If you are doing it more or less on your own,” he said, “it’s asking a lot. It’s a very stressful environment.”

    “The usual mistakes are of the brittle, defensive and unsympathetic nature. If you do nothing else as an individual owner, remember that you must put aside your anger and remember how poorly that looks to the rest of the world. They need to see how concerned you are.”
     

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  • Posted: March 14th, 2011 - 9:13am by Doug Powell

    snot.kid_.hands_.jpg

    Graphic messages and reminders that use a shock-and-shame approach may get more people to wash their hands, according to a Kansas State University professor and his colleagues.

    "Those 'Employees Must Wash Hands' signs in bathrooms may not be the most effective reminder," said Doug Powell, professor of food safety at K-State. "We wanted a comprehensive review of what others had done, and combined this with our own work on food safety messages that lead to behavior change. We weren't interested in self-reported surveys where everyone says they always wash their hands, but studies based on observed increases in handwashing compliance."

    Powell worked with Casey Jacob, a former K-State research assistant in the department of diagnostic medicine and pathobiology, and Sarah Wilson, formerly of the University of Guelph. Their review of techniques to improve handwashing behavior was just published in the journal Critical Public Health.

    The review was conducted as background for several ongoing experiments involving Powell and colleagues to increase handwashing rates in cafeterias, restaurants, hospitals, veterinary clinics and petting zoos. The team has previously designed handwashing campaigns at K-State involving both shock and shame.

    "Social pressure, or shame, has been successfully used, especially within an entire organization," Powell said. "If you were in the bathroom at a restaurant and saw an employee not washing his or her hands, would you say, 'Dude, wash your hands?' The shock approach is designed to get people to 'be the bug' -- just for a moment -- and think about where their hands have been and where they are going to be, especially when around hospitals, food service or animals. Dangerous microorganisms move around a lot."

    Behavior-change interventions to improve hand-hygiene practice: A review of alternatives to education
    03.mar.11
    Critical Public Health
    Sarah Wilson; Casey J. Jacob; Douglas Powell
    http://www.informaworld.com/smpp/content~content=a934338802~db=all~jumptype=rss
    Despite the role of hand hygiene in preventing infectious disease, compliance remains low. Education and training are often cited as essential to developing and maintaining hand-hygiene compliance, but generally have not produced sustained improvements. Consequently, this literature review was conducted to identify alternative interventions for compelling change in hand-hygiene behavior. Of those, interventions employing social pressures have demonstrated varying influence on an individual’s behavior, while interventions that focus on organizational culture have demonstrated positive results. However, recent research indicates that handwashing is a ritualized behavior mainly performed for self-protection. Therefore, interventions that provoke emotive sensations (e.g., discomfort, disgust) or use social marketing may be the most effective.

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  • Posted: February 14th, 2011 - 8:06am by Doug Powell

    The Ragin’ Cajun, politico-type James Carville, once said, “It’s easy to manufacture fear. It’s hard to manufacture test results.”

    So while some 300,000 seafood samples from the Gulf of Mexico have been tested by U.S. Food and Drug Administration and National Oceanic and Atmospheric Administration labs - with almost every sample showing no trace of oil or dispersant - some individuals claim that “independent” tests reveal toxins in the local catch.

    Don Kraemer,FDA’s deputy director in the Office of Food Safety, says the agency has been surprised by the number of media stories that give credibility to “junk science” and questionable lab tests.

    “We‘ve learned some things through this process about public messaging, there were some environmental groups that we didn’t cater to, with our communications, and in retrospect, maybe we should have.

    “We’re working now to address independent reports that aren’t scientifically sound. And we’ll continue to test seafood in the Gulf to demonstrate its safety.

    “Oil spills have been around for a long time, so we know which markers are the right ones to test for to determine whether toxins are present. In this case, we knew which PAHs would be good markers and would clearly tell us whether oil was present.”

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  • Posted: February 2nd, 2011 - 10:51am by Doug Powell

    Some 1,200 people have, according to legal-types in the U.K., been sickened after staying at the First Choice-owned Holiday Village Turkey resort since 2005.

    Although First Choice has paid out over £100,000 to 34 claimants who stayed at the hotel in 2005 and 2007, solicitors say it has "refused to accept responsibility" over more recent cases.

    First Choice said they were in negotiations with the law firm to resolve the issue amicably and couldn't comment further, but they did manage to keep talking and do further damage:

    "First Choice would like to take this opportunity to assure all its customers that we closely audit all the resorts to which we operate, including the Holiday Village Turkey, to ensure that health, hygiene and comfort levels are maintained.

    "Reports of sickness in 2010 were minimal; in particular, out of the 46,000 customers who have stayed there this year, only 0.42 per cent have reported minor ailments such as a mild stomach upset.

    "This figure is extremely low, and has been substantiated by the Health Protection Agency, who have confirmed that they have received no reports of infection at the property this year.”

    Telling 193 paying customers that their barfing was a statistical anomaly isn’t going to win future customers. And won’t help in court.
     

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  • Posted: January 3rd, 2011 - 11:55am by Doug Powell

    The discovery of animal feed laced with dioxin has forced the closure of countless farms and the slaughter of at least 8,000 egg-laying chickens, as German officials on Monday reacted to a widening agriculture scandal.

    The state of Lower Saxony said it would temporarily quarantine 1,000 farms with egg hens, pigs and turkeys until the Agricultural Ministry could ensure their products were safe for consumption.

    Gert Hahne, a ministry spokesman in Hannover, said

    “We’re shutting everything down first. Consumer protection takes priority.”

    The toxic substance, first found last month, is thought to have made its way to Germany’s farms via feed contaminated by a fatty acids mixture from a Dutch distributor.

    The animals in the county of Soest will be burned, according to local veterinarian Wilfriend Hopp. He estimated 120,000 eggs contaminated with dioxin had already been sold to the public.

    “We’re getting several thousand back from retailers,” he said.

    North German animal feed manufacturer Harles & Jentzsch said a Dutch supplier had delivered contaminated fat, which in turn had emanated from a bio-diesel plant run by Petrotech AG in Germany.

    Petrotech AG produce the plant-based fatty acid as a by-product in the manufacture of bio-diesel from palm, soya and rapeseed oil. The corporation refused to comment.

    Last year, we published case studies examining two incidents of dioxin contamination of food in Belgium and the Republic of Ireland in 1999 and 2008, respectively. In both cases, dioxins reached the food supply through the contamination of fat used for animal feed. The food and agricultural industries connected to each incident relied on crisis management activities of federal governments to limit adverse public reaction.

    In 1999, the Belgian government delayed communicating with the public and other European agencies about possible risks, failed to acknowledge perceived risks with dioxin-laden feed, and ultimately suffered huge economic losses, a damaged food industry and deterioration in public confidence.

    In the winter of 2008, the Republic of Ireland faced a similar dioxin-in-animal-feed crisis and, unlike the Belgian response, promptly communicated with the public, and acknowledged perceived risks by mandating that all pork products released for sale were to carry a special label to indicate they had no association with the potentially contaminated feed.

    “Prompt communications with the public, acknowledgement of both real and perceived risks, and control of stigma surrounding a hazardous incident are important factors in effective crisis management,” said me. “The Irish government succeeded by not only saying the right things, but by removing potentially contaminated product from commerce in a timely manner. Actions and words must be consistent to manage any crisis and garner public support.”

    Government management of two media-facilitated crises involving dioxin contamination of food

    
Public Understanding of Science


    Casey J. Jacob, Corie Lok, Katija Morley, and Douglas A. Powell
    
http://pus.sagepub.com/cgi/content/abstract/0963662509355737v1

    Abstract
    Incidents become crises through a constant and intense public scrutiny facilitated by the media. Two incidents involving dioxin contamination of food led to crises in Belgium and the Republic of Ireland in 1999 and 2008, respectively. Thought to cause cancer in humans, dioxins reached the food supply in both incidents through the contamination of fat used for animal feed. The food and agricultural industries connected to each incident relied on crisis management activities of federal governments to limit adverse public reaction. Analysis of the management of the two crises by their respective federal governments, and a subsequent review of crisis management literature, led to the development of an effective crisis management model. Such a model, appropriately employed, may insulate industries associated with a crisis against damaged reputations and financial loss.
First published on February 5, 2010
Public Understanding of Science 2010
     

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