Lousy food safety auditors put public and brands at risk

Posted: October 22nd, 2010 - 6:35am by Doug Powell

PCA.AIB_.certificate.jpg

The voluntary quality control system widely used in the nation's $1 trillion domestic food industry is rife with conflicts of interest, inexperienced auditors and cursory inspections that produce inflated ratings, according to food retail executives and other industry experts.

I’ve been saying that for a long time, but this is the Washington Post version, published this morning. I especially like the pictures of the Montgomery Burns Awards for Outstanding Achievement in the Field of Excellence, courtesy of AIB, the Manhattan, Kansas-based audiots that gave a stellar rating to PCA and Wright Eggs just prior to terrible food safety outbreaks and revelations of awful production conditions (see below).

The system has developed primarily because large chain stores and food producers, such as Kellogg's, want assurances about the products they place on their shelves and the ingredients they use in making food. To get that, they often require that their suppliers undergo regular inspections by independent auditors. This all takes place outside any government involvement and without any signals - stamps of approval, for instance - to consumers. (That’s four-year-old Zoe Warren, right, of Bethesda, who was hospitalized in 2007 after contracting salmonella poisoning after eating a chicken pot pie. The photo is by Susan Biddle for the Washington Post.)

The third-party food safety audit scheme that processors and retailers insisted upon is, in many cases, no better than a financial Ponzi scheme. The vast number of facilities and suppliers means audits are required, but people have been replaced by paper.

In fact, most foodmakers, even those with problems, sail through their inspections, said Mansour Samadpour, who owns a food-testing firm that does not perform audits. "I have not seen a single company that has had an outbreak or recall that didn't have a series of audits with really high scores.”

Third-party food audits, like restaurant inspection, are a snapshot in time. Given the international sourcing of ingredients, audits are a requirement, but so is internal food safety intelligence to make sense of audits that are useful and audits that are chicken poop.

Industry experts say some "third-party" inspections can be rigorous. Those that audit using internationally recognized private benchmarks "are much more thorough," said Robert Brackett, former senior vice president of the Grocery Manufacturers Association. "But they're less likely to be used because they are much more expensive."

Audits, inspections, training and systems are no substitute for developing a strong food safety culture, farm-to-fork, and marketing food safety directly to consumers rather than the local/natural/organic hucksterism is a way to further reinforce the food safety culture.

Will Daniels, who oversees food safety for Earthbound Farm, the folks who brought E. coli O157:H7 in bagged spinach in 2006 that sickened 199 and killed four, said, Earthbound regularly received top ratings in third-party audits, including one exactly a month before the tainted spinach was processed, adding,

"No one should rely on third-party audits to insure food safety."

“… if the incentive is to pass with flying colors, it creates a disincentive to air your dirty laundry and get dinged and lose a customer over it.”

After the E. coli outbreak, Earthbound put in place an aggressive testing and safety program that includes outside audits but also requires Earthbound's own inspectors to show up unannounced to check suppliers. The company tests its greens for pathogens when they arrive from farms and again when they are packaged.

Too bad Earthbound didn’t figure all this out after the 28 other outbreaks involving leafy greens prior to the deadly 2006 outbreak.

Cost is another factor.

Food companies often choose the cheapest auditors to minimize the added expense of inspections, which range from about $1,000 to more than $25,000.

The foodmakers can prepare for audits because they often know when inspectors will show up.

And auditors have a range of experience and qualifications, from recent college graduates to retired food industry veterans. They sometimes walk through a plant, ticking off a checklist to produce a score, Samadpour said. Basic inspections do not typically include microbial sampling for bacteria.

In a written response to questions, Brian Soddy, AIB's vice president of marketing and sales, said company audits are intended to give food manufacturers "guidance and education for improvement."

Producers have the ultimate responsibility, he said, adding that the audits are voluntary and not intended to replace any FDA regulatory inspections.
AIB said last week that it is reevaluating its "superior" and "excellent" rating systems because they "have led to confusion in the wake of recent incidents," Soddy wrote.

Some retailers include inspections as just one piece of their safety programs.

Costco, for example, has its own inspectors but also requires its estimated 4,000 food vendors to have their products inspected according to a detailed 10-page list of criteria. Private auditors must X-ray all products for "sticks and stones, bones in seafood - anything you can think of that might be in hot dogs, baked goods, outside of produce," said Craig Wilson, Costco's assistant vice president for food safety and quality assurance.

Costco maintains an approved list of about nine audit firms. The list does not include AIB.

Wal-Mart requires suppliers of private-label food products sold in its stores and Sam's Club to be audited using private internationally recognized standards.

In addition to conducting its own product testing, Giant Food requires its vendors to be audited from a list of about a dozen approved firms.

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Comments

Anonymous says:

I agree whole heartedly that third party audits are not necessarily the answer to food safety issues. The outcome is only as good as the audit. If the audit does not cover contamination potential of the incoming ingredients (in the case of Wright County Eggs the eggs themselves), then a plant can pass an audit and still lead to food contamination. There was no egg quality assurance program (EQAP) for SE in place at the Wright County facility hence the problems occurred. One has not seen problems of this nature where a good EQAP was in place.

Posted on October 22nd, 2010 - 9:09am

Martin Bucknavage says:

I agree. The third party audit system has issues, however can we place all blame on an audit that happens once or twice per year? It is a snapshot evaluation conducted by a person who may know little about the process he or she may be auditing. Companies are responsible for the safety of their product they produce, or purchase for use in the products they produce. Audits by third party auditors or even government auditors are part of the safety system, but it is not the most important part. We question the use of auditors not understanding the system they are auditing, well what about the company that is making the food product? Do they have a real HACCP system in place? Do they have functioning prerequisite programs? Have all their people been trained, everyone from the person on the line to the one sitting in the front office? It is the companies the produce the food they should know the most about what they are doing and are ultimately responsible for the product they are making. If they have rely on an audit to tell them if they do or not, then my guess is that they probably don’t. The third party system most often severs as part of the contractual system of procuring food from a supplier to a further processor or retailer. It is, however, the responsibility of that processor to understand the risks of the products they are purchasing and to put systems in place to ensure safety. In some cases, a third party inspection will suffice, in other cases, the processor or the retailer will need to consider other measures to be included in the food safety system for procuring those foods, including perhaps conducting their own inspection or having product tested prior to receipt. If a third party system is going to be used as the primary means of control of the supplier, how is that audit process managed? As pointed out above, the third party audit system is too loose, and anyone using it to help control safety, must understand the limitations and make necessary restrictions including acceptable auditors and audit standards. And these audits need to look not just at cracks in the floor or the number of flies in the fly trap, but the commitment of the organization to safety of the product they make including the successful implementation of a HACCP system….and this is not always easy for an auditor to ascertain, and thus, is where a third party audit fails. So this is where the purchasing company needs to be more involved with their suppliers. They need to understand the risks associated with the products they are purchasing and have assurance the companies have the commitment and systems to handle those risks. In reality, if a company wants to hide information from an auditor, it can. You can look at the PCA case where they had Salmonella positive results. Do you think an auditor would have ever seen that in a normal audit? It was only those companies that got directly involved where this supplier was not approved. As for government audits, they are another part of the food safety system, but cannot provide 100% assurance for food safety. Government auditors cannot be everywhere, all the time. What government can do is provide the base standards for food safety and make sure that companies have systems in place to meet these standards. Certainly having Congress pass the Food Safety Modernization Act would help bolster standards including the requirement for companies to have a fully functional food safety plan (aka HACCP). Audits, whether third party or government, are important parts of the food safety system, but neither are the primary means for controlling safety . It is the companies that produce the food that are ultimately responsible for food safety. This fact is borne out by the litigation process, which unfortunately, is a reactive system dependent upon some unlucky individuals becoming ill. Emphasis must be placed on preventive measures including employee training, system development and implementation including a ‘real’ working HACCP system to control hazards and the associate prerequisite programs.

Posted on October 22nd, 2010 - 11:24am

Harry Hamil says:

The flaws in food inspection are no greater that the flaws in the analysis and content of this article in the "Washington Post." I have time to only point out the two that are the most glaring to me. Lena H. Sun stresses the conflicts of interest inherent in the current system. In truth, there are NO systems that don't have conflicts of interest. That is the nature of life. The key to dealing with conflicts of interest is to know they exist. Unfortunately, Ms. Sun failed to disclose any of the conflicts of interest of the authority she cited first AND last--David Acheson, MD. Did she mention that he is the Managing Director, Food and Import Safety Practice, at Leavitt Partners? ("Through our partnerships and global connections, Leavitt Partners is able to address your food safety and food defense problems wherever they may be in your supply chain." http://leavittpartners.com/food-safety/) Did she mention that Dr. Acheson is a long-time proponent of strengthening the power of the FDA to control all food from seed to table? Did she mention that consultants like Leavitt Partners will be one of the big winners if pending food safety legislation is passed? Did she mention that Leavitt Partners marketing people were out selling at the same time that Acheson was prophesying the imminent passage of S 510 last April? How’s that for a list of conflicts of interest? In addition, Ms. Sun failed to point out that there have been striking successes due to third party inspections. The best example was the revelation in Congressional hearings after the PCA tragedy that Nestle had quit buying from PCA due to a third party inspection.

Posted on October 22nd, 2010 - 12:08pm

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